Presented by Elizabeth Fast
Spencer Fane Britt & Browne
|
Some topics included:
- Explaining credits and debits
- Cash handling techniques
- Proper procedure for cashing checks
- Valid forms of identification
- Common check fraud schemes and loss preventing techniques
- Quality customer service training
- Cross-selling additional bank services
- Diffusing upset customers
- Telephone etiquette
|
*For 10 or more registrants please contact the CBA office to register and receive a discounted price*
To view the full brochure click here
